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Challenge
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Their internet service hadn’t been evaluated in multiple years, resulting in outdated speeds and inflated pricing.
Their phone system was nearly 20 years old, expensive, and lacking basic features needed for a modern retail environment.
The owner didn’t have time to research providers, sit through sales demos, or deal with carrier representatives constantly calling and emailing.
They needed a trusted partner to evaluate their environment, find the best options, and manage the entire process end-to-end.
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Internet Optimization
• Negotiated with their existing carrier to keep the same provider while securing a better plan.
• Reduced their monthly cost from $128 → $95, while quadrupling their internet speed.
• Shifted the customer to an aggregator for implementation, giving them extra benefits:
• Proactive monitoring
• Faster issue resolution
• Reduced chances of downtime
Phone System Modernization
• Evaluated their outdated 20-year-old phone system.
• Migrated them to a modern, easier-to-use solution with improved call quality.
• Lowered monthly costs from $466 → $350.
• Added practical features like intercom functionality, allowing staff to communicate across different rooms without dialing.
• Handled full implementation and stayed involved through onboarding to ensure everything worked smoothly and the client was comfortable with the new phones.
Results
By the end of the engagement, the client had:
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Significant monthly savings:
• Total telecom savings of over $150/month while improving both services.
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Major performance improvement:
• Internet speeds increased 4x for less cost.
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Modern, reliable communication system:
• Better call quality
• Easier daily use
• Features customized to how the business operates
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Less stress and zero wasted time:
• We handled the audit, research, negotiations, provider vetting, and implementation.
• The client didn’t have to sit through demos, research providers, or deal with pushy sales reps — we acted as a buffer the entire way.
By modernizing their telecom infrastructure and reducing unnecessary spend, the client now has a more efficient, reliable setup that supports daily operations while saving time and money. They can focus entirely on running the business — while we continue to support their technology needs.
Why This Engagement Was Successful
Holistic understanding of operational, technical, and data workflows
A balanced mix of business analysis and AI technical expertise
Objective vendor evaluation
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Clear documentation that minimized implementation risks
Our Role
• Conducted a full audit of internet and phone services
• Negotiated better pricing while keeping their same carrier
• Upgraded them to a faster, more reliable internet solution
• Replaced their outdated phone system with a modern, user-friendly platform
• Managed onboarding and ensured a smooth transition for their team
Over $150 in monthly cost savings, resulting in more than $1,800 in annual savings
Major improvements in service speed, call quality, and system reliability
Enhanced communication features like intercom for smoother in-store operations
No time wasted on demos or vendor outreach — we handled all research, negotiations, and implementation
A modern, stable telecom setup that allows the client to focus on their business, not their technology
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